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Get Your Tickets on Your Mobile Device

To access your tickets for the 2025-26 Wolf Pack season, please follow the instructions below.

  • Download the AXS Tickets app in the app store on your mobile device or visit AXS.com.
  • Under the sign-in page, select the 'Create Account' tab. This will prompt you to enter your First Name, Last Name, Email Address, and password. 
    • During this step, it is imperative that you use the same email address associated with your Wolf Pack ticketing account. If you are unsure of which email this is, please contact your account representative.
    • If you want to change or update your email address on file, please contact your account representative.
  • After you complete Step 2, a verification email will be sent to the email you provided.
  • After clicking the verification link in the email sent to you, you will now have access to your Wolf Pack tickets through your mobile device or at AXS.com.
  • Once in the AXS app, select the ticket icon at the bottom of the screen. This will show all of your tickets for the season, as well as any additional tickets that have been purchased or transferred. This is also where you can forward, sell, and access your seats on game nights.

AXS Mobile ID FAQs

What is AXS Mobile ID?

AXS Mobile Delivery is a digital ticket that you use with your mobile phone. Like e-tickets from an airline or movie theater, they make getting into events easier than ever.

Can you print AXS Mobile ID tickets?

No, AXS Mobile ID tickets cannot be printed. AXS Mobile ID tickets are digital and can be used with the AXS app. Screenshots of your AXS Mobile ID tickets will also not allow you to enter the game.

How do I transfer tickets to someone else?

You can transfer tickets in the AXS app or on AXS.com.

Select the game you would like to send tickets for and click the transfer button. Next, select the specific seats and type in the first name, last name, and email of the recipient. You have the option to add a note for the recipient. Once you confirm the transfer, your recipient will receive an email with instructions on accessing their tickets. They will now see their tickets in the AXS app on their mobile device or in their ticekting account at AXS.com.

What if I transfer tickets to the wrong email address?

Tickets transferred to an incorrect or misspelled email address will still exist in your AXS account with the ability to be recalled. Tickets transferred to an existing email address would need to be transferred back to you by the recipient to be redeemed in your AXS account again.

What if I can't find my tickets in my AXS account?

If you are unable to see your tickets, please first confirm that you have signed into the correct AXS account using the email address associated with your Wolf Pack membership. Next, confirm that you are selecting the correct corresponding game date and opponent. Lastly, make sure that the tickets haven't been transferred to another account already for that game.

Once you complete this checklist and are still unable to view your tickets, please contact your account representative for further assistance.

What if my phone battery dies before I can enter the arena?

If your mobile phone loses charge prior to entering the event, please go to The Hartford Ticket Office located in PeoplesBank Arena's atrium. Alternatively, you can access your tickets from a different phone by using the AXS app and logging into your personal account without the need for transferring tickets.

What if I'm entering the game with a group?

If you're attending with a group, make sure that everyone enters the arena together. The group leader can open all the tickets in their AXS mobile app and scan group members in one at a time. If some of the group is arriving separately, tickets can be sent to other members of the party using the AXS app's transfer capabilities.

How do I scan my tickets and get into PeoplesBank Arena?

When you arrive on game day, open the AXS app on your mobile phone and click the ticket icon at the bottom of the screen. Once your confirm your game date, a QR code will appear on screen. Simply show your mobile device to an arena attendant to be scanned into the game.