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Frequently Asked Questions

Have a question about your visit to XL Center? Check our Frequently Asked Questions.

How early may we enter the XL Center prior to the event?

Arena Doors for all XL Center events open one (1) hour prior to event start time, unless otherwise noted on the show’s event calendar listing.

What items may I bring into the arena with me?

All guests will be subject to search of their person and/or possessions (including women’s handbags of normal size which may be allowed entry after such search). Guests attending XL Center events are advised that bags, backpacks, luggage, coolers, parcels, briefcases and like articles will be strictly prohibited from the facility. Guests with prohibited articles will be turned away at the entrances to return items to their vehicle or dispose of the items. No storage or “check-in area” will be provided.

Are cameras / recording devices permitted?

As a general rule, cameras with detachable lenses, video cameras and audio recording devices are prohibited in the XL Center. Please visit our Building Policies page for a full description. 

Is smoking permitted?

Guests are not allowed to smoke in the XL Center – Veterans Memorial Coliseum or Exhibition Center. The XL Center is a non-smoking facility and will no longer be offering a smoking area.

Can we bring food and beverages with us into the XL?

The XL Center, through its authorized representative, has exclusivity over all food and beverages consumed throughout the XL Center. No outside food & beverage is permitted into the XL Center.

Can I bring my child's stroller to the XL?

If necessary, guests may bring strollers to events in the Arena and Exhibition Center. Please note strollers must be checked at guest services before proceeding to your seats. You may not leave strollers in the walkways, gates or on the concourses. XL Center is not responsible for any lost, stolen or damaged strollers. Guest Services is located at the Main Entrance near section 124.

Is there a Coat Check?

The XL Center does not provide an area to check coats.

Can I bring a sign into the arena with me?

Even though guests are welcome to bring signs into the building with them to show their support for their favorite team, player or entertainer, not all performers or teams permit signs in our building. Signs may not be derogatory in any manner and must not contain foul language. Signs must be hand held and cannot be mounted on a stick or pole and they cannot block the view of other guests. Any interference with the enjoyment of another guest’s experience will result in the confiscation of the sign and/or possible ejection from the facility. 

How may I purchase tickets for XL Center events?

The Ticket Office is located in the XL Center Atrium inside the main entrance to the arena on Trumbull Street- across from Pratt Street. The Ticket Office sells tickets exclusively for the XL Center events. There are no refunds or exchanges on tickets.

*NOTE: We do not sell tickets at the box office on the first day of an on-sale for an event.


Monday – Friday 12–4 PM

On Event Days, the Ticket Office will remain open until approximately 1 hour after the beginning of the event. For weekend events, the Ticket Office will open 4 hours prior to the start of the event.

Please Note: For events that begin before 1 PM, the Ticket Office will open 3 hours prior to the start of the event unless otherwise noted.


EMAIL the Ticket Office: Tickets@XLCenter.com
CALL the Ticket Office: (860) 727-8010

What are the Ticket Office at the XL Center's Hours of Operation?

The XL Center Ticket Office is open 12 noon-4:00 pm Monday through Friday. 
For ticket info, call (860) 727-8010.

All shows, showtimes, dates, prices, and line-ups are subject to change without notice. The Ticket Office will remain open evenings when an event is scheduled until 1 hour after the beginning of the event. The Ticket Office will open 4 hours prior to the event start time for weekend events.

Tickets can be purchase tickets online here

Whom do I contact about Group Sales information?

For Group Sales information for Wolf Pack games please call (860) 722-9425 to speak with a representative or fill out this form.

For Group Sales information on events held at XL Center please call (860) 548-2000 to speak with a representative.

At what age does a child require a ticket?

All individuals 24 months or older must possess a valid ticket for entry into the XL Center. Children under two (2) years old are admitted free of charge for most events, as long as they sit on a lap. Please note specific events require children 12 months or older to possess a ticket and will be noted on the show’s event calendar listing.

I have lost my tickets for an event. What happens now?

If you have lost your tickets or if they have been stolen before your event takes place, please return to your point of purchase for further assistance. If purchased through the XL Center, please contact the ticket office at (860) 727-8010.

Does the XL Center provide accommodations for the disabled?

Tickets for guests with disabilities, subject to availability, may be purchased over the phone by calling (860) 727-8010, any weekday during normal business hours, or at the Ticket Office at the XL Center. For info on purchasing ADA seating visit the ADA Information page on the XL Center's website. 

Can I refund or exchange tickets?

The XL Center has a no refund, no exchange policy on tickets for all events.

Can I leave an event then re-enter?

Once Guests enter the XL Center Veterans Memorial Coliseum or Exhibition Center for an event they are not allowed to leave and then return for that same event.

Does the XL Center have a Lost & Found?

If you lose an item while the event is still taking place, please report the incident to our Guest Relations Booth located behind Section 124. Otherwise, please contact the Security Department at (860) 241-4280 if items were lost.

Where can I park for XL Center events?

There are several indoor and outdoor parking locations throughout the downtown area, all within walking distance to the arena. Please visit our “Directions” page for a detailed map of the various parking facilities. For additional information, including pricing, please visit www.hartfordparking.com

What hotels are within walking distance to the XL Center?

Hartford Hilton
315 Trumbull Street

The Capitol Hotel
440 Asylum Street
(959) 888-3000

Marriott Residence Inn
942 Main Street
(860) 524-5550

Red Lion Hotel
50 Morgan Street
(860) 549-2400

Goodwin Hotel
1 Haynes Street
(860) 246-1881

Homewood Suites
338 Asylum Street
(860) 524-0223

For a complete listing of hotels, please visit www.hartford.com